How Can We Help?
Our dedicated support team is available globally to ensure a seamless application experience.
Live Chat
Speak with a representative in real-time.
Common Support Areas
Biometric Mismatch
If your fingerprint quality is low, our team can provide guidance on image enhancement protocols.
Tracking ID Recovery
Lost your ID? Use our automated recovery tool with your passport number.
Refund Policy
Information on service fee reversals for cancelled biometric appointments.
Still have questions?
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